How to Fix Avast SecureLine VPN not Working

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You need to establish an Avast SecureLine VPN connection, and this notification pops up:

The network connection between your computer and the VPN server could not be established because the remote server is not responding. This could be because one of the network devices (e.g., firewalls, NAT, routers) between your computer and the remote server is not configured to allow VPN connections. Please contact your Administrator or your service provider to determine which device may be causing the problem.

You get such notifications because of:

  • Poor internet connection.
  • VPN errors that need fixing.
  • Firewall activity.

The Avast SecureLine VPN connects your PC to Avast VPN servers to guarantee extra protection and data privacy. With a SecureLine VPN in your hands, you have an Open VPN protocol that strikes a good balance of tough security and fast speeds.

If your VPN can’t establish a connection, there are a few resolutions you can avail of.

The Main Steps to Fix Avast SecureLine Problems

Here’s what to do when your Avast secureline fails. They have measured steps to guarantee a proper function whenever connection lapses occur.

1. Check internet connection

Inadequacies with internet connections could cause laggings with secureline VPN. A routine internet check should be your first line of action.

Check if your internet connection is working without secureLine VPN whenever it fails. To test, do turn off the VPN and check a few websites with your browser. You may need to run network diagnostics if it’s a general connection error.

Go to internet connection troubleshooter in windows to fix connections or get hints on “how to fix.” Take the following steps to open a trouble shooter.

  • Tap on the Windows Key + R as a shortcut to open Run.
  • Type control panel and tap OK button to open the window.
  • This directs you to an options list, so click on Troubleshooting.
  • Click on View all to view all troubleshooting options
  • Drag cursor to internet connections, right-click and select Run as administrator
  • This brings up a trouble-shooter window on which you click Advanced, then select Apply repairs.
  • Initiate the trouble-shooter by clicking on Next. Then select troubleshoot my connection.

Reportedly, this is the common problem than using Avast while watching Netflix.

2. Choose another server location

One snag with Avast SecureLine VPN: it comes with a limited amount of servers for millions of users. Some servers get overloaded, and you may need an alternative server route to fix the connection.

To change the server location, look for the Change location button on Avast main window. Select another server location from the list of options you get.

Another tweak is installing Private Internet Access (which has network servers around 3292+ in 46 countries). Here, you have a VPN to fail back to when Avast servers are fully loaded. Then enjoy fast speeds, bypass ISP throttling, establish secure and reliable internet flow.

3. Switch off Windows Defender firewall

Windows Defender firewalls do interfere with the activities of VPN clients like Avast. Therefore, turning off your Windows Defender firewall may help fix lapses in Avast SecureLine’s connection.

Turn off Windows Defender firewall with these steps:

  • Tap the Keyboard shortcuts Windows + R to open run accessory.
  • Once Run opens, input firewall .cpl and click the OK button to open the Windows Defender Firewall control panel.
  • Click on Windows Defender Firewall state to reveal a set of options.
  • The options come for both private and public networks, do select the turn-off options for both.
  • Then click on OK to execute the change.

4. Switch off third-party antivirus software

Connection issues arise when third-party antivirus software is running. This owes to the fact that such antivirus software can block connections from VPN clients. Your best take is to turn off the antivirus for an error-free connection.

You can switch off antivirus software by right-clicking on the utility option and select the disable button. As a user, you can set up exceptions for SecureLine VPN. Several antiviruses give you two primary options to do this from exception settings.

You copy out the path for the VPN client and add it to the exception list. The other option involves direct selection using a selected box.

5. Close up any running VPNs

The Avast SecureLine may not work well when another VPN is running. Other VPN services may conflict with the activities of SecureLine. This calls for the need to turn off other VPN services running.

Cleaning boot windows is one way to stop other conflicting services. To clean boot windows:

  • Open the Run Accessory with Windows + R keyboard shortcuts.
  • Input MSConfig in Run and click the OK button.
  • A general tab pops up, from which you select the Selective Start-up radio button.
  • Select the Load Systems Services, deselect Load startup items checkboxes.
  • Ensure you select the Use original boot configuration option.
  • Navigate to the services tab and select the Hide all Microsoft services option to exclude the services.
  • Select the Disable all button to disable third-party services and click the Apply button.
  • Click on Restart to reboot the Windows OS.

6. Check Avast SecureLine subscription status

When your SecureLine fails to connect, do check for subscription status. The Avast SecureLine VPN won’t connect for users with expired subscriptions. To know your subscription status, go to settings, click on subscriptions, and navigate to SecureLine VPN validity within Avast.

Other times you may receive notification emails about your subscription status informing you to renew on expiration. Renewing an expired subscription will give back access to the SecureLine VPN connection.

7. Re-install Avast SecureLine

When all resolutions fail, re-installing should be your next line of action. This keeps you aware of whether you have the current version of Avast SecureLine VPN. Follow these simple guidelines to reinstall Avast SecureLine.

  • Search for Control Panel on windows.
  • Then click on Programs and features to access different options.
  • Drag your cursor to “uninstall a program,” which displays a list of install programs.
  • Select the Avast SecureLine VPN and uninstall it.
  • If it asks for confirmation, tap on Yes.
  • Once the program is uninstalled, restart your Windows PC.
  • Go to the website page of Avast SecureLine to download the latest installation file.
  • Run the installation file to re-install the package and test-run.

Frequently Asked Questions

What’s should I do when my Avast SecureLine fails to connect?

Several options to fix an “error connection” have been revealed in this section. You can either try an alternative server location once your current server is overloaded. You should disable other interfering apps like Windows Defender or third-party antivirus software.

How do I remove Avast SecureLine from Windows 10?

There are two ways to remove Avast SecureLine from windows.
Either through:
1. Uninstalling from Control Panel
2. or using a dedicated un-installation tool like IObit uninstaller, Ashampoo Uninstaller, or CCleaner.

Are you tired of problems caused by this provider? Check out how it compares to a few best services and find an alternative:

Felix Olsson

Felix Olsson is a VPN and web security expert. He is a tech enthusiast who loves testing VPN services and the latest developments in the cybersecurity world. You'll often find him either reading privacy policies or testing a new service or device.

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