Surfshark is one of the fast-growing new VPN providers, and it has amassed lots of opinions from various internet users.
What could be the speed level of this VPN?
How good is their customer support?
Is it good for torrenting and streaming?
Can I unblock Netflix using this VPN?
Don’t worry, we are here to provide genuine answers to these and more in our honest Surfshark review 2020.
So, Let’s get started.
What we like
– 500+ servers worldwide with Decent speeds
– Unblocks Netflix, Hulu, and BBC iPlayer
– Accepts cryptocurrencies and offers 30-day money-back guarantee
– Unlimited connections and strong encryption
– Zero-knowledge DNS and strong encryption
What we don’t like
– Slow Response From Email Support
– Little To No Transparency Behind Parent Company
– The Relatively low number of servers, even as a leading provider
– Not all security features are implemented across all apps
Pricing & Deals
Like many other VPN providers, Surfshark currently offers three payment plans, which ranges from 1 month to 1 year, and 2 years. Here’s a breakdown of Surfshark pricing:
On the plus side, Surfshark accepts payment from virtually all the payment platforms such as regular credit cards, AliPay, PayPal, Dragonpay, Tenpay, as well as renown cryptocurrencies, such as Bitcoin and Ethereum.
Please note that you will get the same functionalities (speed, security, encryption, etc), regardless of the payment method you chose.
Additionally, Surfshark offers a free trial version that allows potential users to access the VPN for 30 days. Perhaps you find their service impressive, you can then subscribe to any of their normal plans.
It will interest you to know that Surfshark also offers a 30-day money-back guarantee. This means you can request for a refund if you’re not okay with their services, and you can only do this within the first 30 days
Speed & Reliability
Speed is one of the key parameters for justifying the effectiveness of a VPN. We tested four (4) different servers on the Surfshark VPN but the result we got was a mixed one. Some servers gave us an extreme speed, while some also gave us relatively low speeds. Here’s a breakdown of the results we got after the test:
Ping rate: 123 ms
Download Speed: 64.74 Mbps
Upload Speed: 56.38 Mbps
Ping rate: 175 ms
Download Speed: 32.14 Mbps
Upload Speed: 16.28 Mbps
Ping rate: 61 ms
Download Speed: 45.92 Mbps
Upload Speed: 67.03 Mbps
Ping rate: 13 ms
Download Speed: 87.39 Mbps
Upload Speed: 87.55 Mbps
Overall, Surfshark has a fair speed range, but the provider needs to look into the inconsistency found in its various servers. That is, they should optimize the speed on each server so that users can enjoy more seamless browsing or streaming experience.
Surfshark currently has more than 500 servers in 50 countries, including the UK, US, Hong Kong, Australia, but to mention a few. This makes Surfshark one of the VPN providers with the massive server list. Although, it doesn’t come near to some other top VPN companies that have 1,000+, 2,000+, and even 3,000+ servers.
With the available servers, you can easily enjoy a superfast internet experience by just finding an optimal server near you.
Supported Platforms & Devices
Unlike most VPN providers, Surfshark provides you with unlimited device connectivity, which gives you real value for your money.
However, the company still needs to improve on the compatibility of their native apps because they are not consistent across all devices.
For instance, if you are using their Windows and Android native apps, you can easily configure your security protocols right from the settings tab, whereas you can’t do that on their Mac OS and iOS apps.
Their app is compatible with the following:
● Google Chrome
● Mozilla Firefox
● Amazon Fire TV
Is Surfshark Good for Streaming & Torrenting?
In a bid to validate the company’s claim that their VPN can unblock Netflix US, we tried accessing the network, and voom. It connected effortlessly!
Surfshark really deserves a kudos here because some other popular providers like ExpressVPN and NordVPN don’t manage to unblock Netflix consistently, whereas this VPN does.
Surfshark is able to do so perhaps it’s because the provider is still new, meaning that they could be restricted as they gain more popularity and acceptance.
It will interest you to know that Surfshark does not only unblock Netflix, it also allows you to stream Hulu and BBC iPlayer without any hassle.
A VPN is considered safe for Torrenting if it does not leak your IP during the process, and this is what prompted us to conduct WebRTC leak/IP-check tests, to check this. We used various online tools like browserleaks.com/webrt, ipleak.net, ipleak.org, etc to ensure a perfect result. After the series of tests, Surfshark was not found wanting in any and thus making it a perfect choice for your Torrenting and P2P security needs.
Surfshark Encryption & Security
Surfshark uses 256-bit AES encryption, alongside a SHA512 authentication hash and 2048-bit DHE-RSA key exchange, a combination of which is considered one of the most secure in the industry.
You have two protocol options, which include OpenVPN and IKEv2. Although the two works almost similarly, but IKEv2 is a bit faster than its counterpart (OpenVPN) and it’s a great option for mobile internet experience. However, both options are good for you, and there’s nothing to regret when you choose either.
The aspect of security is what gives Surfshark an edge in the industry. The VPN provides a very robust list of standard security features, which you can only find in other top VPN providers. Some of the security features include CleanWeb, Automatic kill switch, Whitelister, Automatic wifi protection, and lots more.
The CleanWebTM helps in blocking unsolicited ads, trackers, and malware.
Also, the built-in Automatic wifi protection allows your VPN to automatically connect whenever it detects a wifi connection.
Additionally, the WhitelisterTM feature allows you to whitelist certain apps or web pages to bypass the VPN.
Similarly to ExpressVPN, Surfshark’s jurisdiction is the British Virgin Islands, which is renown for its lack of data retention laws. The company also holds to her “zero log policy”. This simply means that the company will not keep your sensitive details like IP addresses, Browsing activity, Purchasing history, Session information, etc whenever you are using the VPN.
The only pieces of information retained by the company are the email address and billing information you used during registration, and this is a legal practice in the industry.
Ease of Use
To start with, Surfshark has a user-friendly interface that can be easily navigated by both beginners and experts. Their browser extensions are also simple to install & use.
Surfshark offers a 24/7 live chat support to help you out with real-time issues. Their FAQ page also consists of some useful content, ranging from the installation procedure, troubleshooting guides, and lots more.
You will also find the VPN Learning Center on their website, which teaches you everything you need to know about VPN basics.
Surfshark is a great VPN, and we are impressed with its robust security features, fair pricing policy, and lots more. The only drawback of the VPN is its inconsistent speed levels, which we believe the company will improve upon as they grow bigger.
Overall, we recommend Surfshark for those looking for a wonderful VPN experience.